Customer Reviews

Your service department is not a service department. They are a parts replacement department. Our truck was diagnosed wrong multiple times and they just kept putting parts in it. Expensive parts. After the bill was way over 12,000$(yes over 12,000$) we decided to take to someone that knew what they were doing. In less then 2 1/2 hrs he knew what was wrong. Now we have to wait to get truck fixed right due to you guys took all we had and then some. And actually if diagnosed right at the very beginning it would of cost less then your bill.

Class act how the treat their customers, from sales to service.

Everything was great

I brought in my cruze for a check engine light. They diagnosed it quick and made the repairs. They checked that it was still under warranty. I appreciate they looked into warranty for my vehicle.

They were very helpful looking for a 2020 pickup with our requirements. They were also very competitive in pricing.

Well satisfied

Set up the appointment on the My Chevrolet App. The dealership was ready service my truck and it was back to me in a timely fashion.

The crew at Marthaler is so friendly n helpful.

They have above and beyond with this transaction, they went out of their way to find the truck and get it here to make the upgrade work. They also are go out if their way to get the truck accessories on as i desired. Would highly recommend Natalie as a team leader she organized this to all take place so it wouldn't inconvenience me in any way so the truck was completely tricked out when i took delivery.

I like to trade Chevy Tahoe's every 3 years but with the model change over waited for the 2021 Tahoe. I stopped at the Worthington dealership about a month ago and Anthony came out to visit with me as I had forgot my mask. The dealership had no Tahoes at the time but he said he would notify me when they came in which he did.

I wanted a specific car and you came through for me ... Thank you

Great experience!

I brought my vehicle in on a Saturday to get serviced. Initially, I had a hard time getting ahold of someone to set a loaner vehicle aside for me. After talking with the scheduler, they set aside a vehicle and were very accommodating. My vehicle was serviced very quickly, and they did a great job of finding the problem and fixing it. It was done within a couple of hours, and it looked great! They were very kind and helpful throughout the whole process.

We purchased a set of tires and were very satisfied with Ruben and his effort to accommodate pricing. We drive some distance (90 miles) to have the Marthaler Service Department mount, balance, install and align our pickup. Proper service requires some time. We were especially pleased with Monica and her arranging a ���loaner��� vehicle. Monica, Ruben and the service department are great assets to this dealership!

Was told a technician found a misfire, and it would cost extra to diagnosis. Approved extra charges and they thought it was the spark plugs. Later they said spark plugs checked out fine and asked for approval to check fuel injectors (which i approved). Came back and they told me that i had the wrong type of spark plug, so approved for them to change all 8 spark plugs.....makes me wonder did they actually check the spark plugs the 1st time? I got charged 2.5 hours of labor for a diagnosis that should of been found in the 1st diagnosis. So I now have $700 spark plugs that should of only been $400. Didn't have a problem with service before but this experience put me on the fence.

Anthony explained the truck to us very nicely and even came in on his day off. Monica was very friendly and helpful with our truck repair and gave us a nice loaner.

Had a great experience with Anthony. He took the time to explain things to me and set up my gm rewards and hook my phone up to my truck. Will definitely buy my next vehicle from him!

The staff was very helpful, they made a couple of mistakes but promptly corrected them when I let them know.

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