Pretty textbook car buying experience. We were sold a car and told in a week a part would come in that would need to be put on and next weekend to drive the 1.5 hrs back to Marthaler to get the part put on. We did not get a call and we called back several times with no answer back. The parts people we were transferred to also did not know what was going on. About a month later the part was received and put in. I wouldn't have been too concerned if someone had just been up front with me and said it may take a while.